eSTORE Help

    The Gerber eSTORE Help section can help you learn how to use key features.  Click on a feature from the list to learn more.

    Logging In

    Click “Account Login” in the top right.

    Type in your username and password then click “SIGN IN”.

    If you don’t have a login, click “REGISTER” then complete and submit the form. You will receive information by email within 1 -2 business days after your account has been verified.

    My Account

    This is your navigational hub to some of the eSTORE’s key features, like Bulk Upload, Frequent Items, and Order History, etc.

    After logging in, click on My Account and select from the drop down list to navigate to key site features.

    Account Info

    In the Account Info section you can update your information and change your password.

    Shipping

    This provides a view-only list of your shipping addresses.

    Billing

    This provides a view-only list of your billing addresses.

    Order History & Tracking

    With the Order History & Tracking feature, you can access all the information on orders you have placed by telephone, fax or email within the past 12 months. You can also view availability and get order tracking information for open orders.  You must be logged into your account to access your order history. Once you are logged-in, click on My Account and then click Order History.

    Search for your order.

    To find your order, simply select the date range you are searching for or enter your purchase order number and then click the SEARCH button. (See below). Then click on the order number to pull up the specific order details.

    Order details and tracking.

    If an order has not shipped, you will see a CHECK button in the Ship Date column. Click the CHECK button to retrieve order information and check availability. Then Click the CLOSE button to return to the order.  Or click the Back button to return to the list of orders or enter new search criteria.

    If an order has shipped, you will see the date in the Ship Date column.  By clicking on the Bill of Lading number you will see the order tracking information from the delivery carrier.

    Bulk Upload (Order Import)

    The Bulk Upload feature is a simple way to upload a large order file with part numbers and quantities directly into your shopping cart. To access the Bulk Upload tool, login to your account then click on My Account, and click on Bulk Upload.

    You can also access the Bulk Upload feature with the shopping cart by clicking on the BULK UPLOAD button in your shopping cart.

    With the Bulk Uploader tool, orders can be easily entered by uploading a file from your computer in one of three formats (XLS Spreadsheet, XML Document, and Comma Delimited Text). Click on a sample link to view a file format. Each file format simply consists of part numbers and quantities.  After you choose the file, click the UPLOAD button.

    The uploaded order is placed into your shopping cart and can then be edited in the cart before placing your order.

    Manage Carts

    With the Manage Carts feature you can edit, delete or submit previously saved shopping carts. To use the Manage Carts feature, login to your account then click on My Account, and then click on Manage Carts.

    Here you will see a list of all saved carts that you can edit or remove. Managing your shopping carts couldn’t be simpler. Once you are logged-in, select a saved shopping cart and then click the cart to add the saved cart to your current shopping cart.

    You can also click the X to delete the saved cart from your managed carts.

    Save/Load Cart

    At any time you can save your current shopping cart or add a previously saved cart to your current order. Just click the shopping cart icon to access your current shopping cart.

    In the shopping cart, click on the SAVE/LOAD CART button.

    To save your current cart, enter a name in the text box or use the default and click "SAVE CART".

    To load a saved cart, select the cart from the drop down list and click "LOAD CART". This will add those items to your current cart.

    Add New Part In An Existing Shopping Cart

    To add a new part into an existing shopping cart, click the shopping cart icon to access your current shopping cart.

    In the shopping cart, click on the “ADD NEW PART” button.

    Then simply enter the part number and quantity in the pop-up window and click +ADD TO CART.

    Frequent Items

    This feature provides you with a short list of your top 5 most purchased items so you can quickly add them to your shopping cart without doing a search. To access this feature, login to your account, then click on My Account, and then click on Frequent Items.

    You can also access the FREQUENT ITEMS feature from the cart by clicking the FREQUENT ITEMS button.

    Compare Parts

    When browsing the eSTORE’s catalog of parts, you can compare parts with ease.

    Select multiple parts by checking the Compare box next to each part. After you have checked all the parts you want to compare, click Compare at the top of the list.

    Request For Quote

    Don’t have a username and password to access the eSTORE, no problem.  You can simply request a quote from Gerber’s sales team.  Simply browse the catalog and add items to your cart, then simply click the shopping cart icon.

    Click “PROCEED TO CHECKOUT”.

    Fill out the “Request Quote” form and click “REQUEST QUOTE.”

    Check Parts Availability

    Parts Page

    The availability or lead time will be listed under the Quantity and “ADD TO CART” on the parts detail pages.

    Shipping Groups

    To check parts availability in shipping groups, click the shopping cart icon to go to your cart.

    Then click “PROCEED TO CHECKOUT.”

    Then click on Shipping Address to choose an address. Click on Billing Address to choose your billing address and click on Shipping Options to choose your shipping method.

    The availability will be shown in the QTY Available to Ship column in the shopping cart.

    Order History

    Login to your account then click on My Account, and then click on Order History.

    Select the date range you are searching for or enter your purchase order number and click the search button.

    Click on the sales order number to view specific order details.

    Click the Check button in the Ship Date column to retrieve tracking information on shipped orders or check availability of open orders.  Click the Close button to return to the order.

    Click the Back button to return to the list of orders or enter new search criteria.

    Part Search

    To search for a part by number, simply enter part number in the search bar and (enter) or click on the icon.

    Obsolete Parts

    If your search produces the following result, this means it is a part that Gerber is no longer supplying. Whenever possible, a suggested replacement part will be offered. When you click on the replacement part number, it will show the search result for the replacement part.

    Checkout

    When you have finished shopping on the eSTORE, simply click on the cart icon then click on proceed to checkout.

    Choose your shipping address by clicking "Ship To Address".

    Choose billing address by clicking “USE THIS ADDRESS.”

    Select shipping method and click “CONTINUE.”

    To finish your order, review the available parts and click “CONTINUE.”

    Next fill in the payment information. You can enter a credit card and then click “USE THIS CARD” or enter Purchase Order and click “USE PO NUMBER” to complete the payment.

    Review order.  Read the statement and check the box.  Click the Terms & Conditions link, read and then check the box. If everything is correct, click “PLACE ORDER.”

    You will receive an order confirmation page and Thank you page.

    Any parts ordered through this website are billable regardless of whether your equipment is covered under contract or not. If you require parts under your service agreement, or refurbished parts under Gerber’s Repairs/Exchange program, please call your local Gerber office or 1-800-321-2448 to order.

    During the ordering process all prices shown are LIST prices. You will have the opportunity to review your order, including your final NET prices, taxes and shipping charges, prior to completing the check out process.

    * Prices subject to change without notice. Discount supersedes any other promotions running at the same time.